Terms and Conditions of Sale
Effective Date: March 2025
Welcome to Atelier Martire, an online store specializing in French antiques and custom art. By purchasing items from our store, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
1. Nature of Items
1.1 Unique Characteristics: Each item in our collection is unique and may bear marks of age or craftsmanship. These qualities are intrinsic to antiques and custom art and are part of their value.
1.2 Descriptions and Images: We strive to provide accurate descriptions and images of each item. However, slight variations in color or condition may occur due to photographic lighting or display settings.
2. Sales Policy
2.1 No Returns or Exchanges: Due to the delicate and unique nature of our products, all sales are final. We do not accept returns or exchanges.
2.2 Damaged or Broken Items: If an item arrives damaged or broken, please contact our customer service team at AtelierMartire@gmail.com within 48 hours of delivery. Include photographs of the damaged packaging and item to facilitate resolution.
3. Shipping and Delivery
3.1 Shipping Timeline: Each order is carefully prepared and packaged to ensure safe transit. Shipping times may vary depending on the destination.
3.2 Risk of Loss: Once an order is handed over to the carrier, the risk of loss or damage transfers to the buyer. Please ensure that the shipping address provided is accurate.
3.3 International Shipping: For orders outside France, the customer is responsible for understanding and complying with their local import regulations.
4. Customs and Duties
4.1 Customs Fees and Taxes: All international orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are not included in the price of the item or shipping costs. 4.2 Customer Responsibility: It is the buyer’s responsibility to research and pay any applicable customs fees or charges. The shop will not reimburse these fees or be held liable for delays caused by customs processing.
5. Customer Obligations
5.1 Accuracy of Information: Customers must ensure that all information provided, including contact details and shipping addresses, is accurate and complete.
5.2 Timely Communication: In case of damaged or broken items, customers must contact us promptly with necessary documentation to facilitate resolution.
6. Governing Law
This agreement is governed by the laws of France. By purchasing from our store, you consent to the exclusive jurisdiction of French courts for any disputes arising from this agreement.
7. Amendments
We reserve the right to update or modify these terms and conditions at any time. Changes will be effective upon posting to our website. It is the customer’s responsibility to review these terms periodically.
Contact Information
If you have any questions or concerns, please contact us at:
Email: AtelierMartire@gmail.com
We pride ourselves on quick communication and will get back to you shortly.
By completing a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Atelier Martire. We appreciate your business and look forward to serving you
