Shipping policy
Shipping Policy
At Atelier Martire, we take great care in packaging and shipping all orders to ensure they arrive safely. Please review our shipping terms below before making a purchase.
Shipping & Insurance
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All items are meticulously packaged using high-quality materials to provide maximum protection during transit.
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Every shipment is insured to safeguard against loss or damage.
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Shipping costs are calculated based on item weight and destination. We have no control over shipping rates.
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Once an order has been shipped, we are not responsible for delays, loss, or damage caused by the shipping carrier.
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We use Upela as our shipping provider, a trusted shipping agent that works directly with France's Chronopost.
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US customers while tariffs are included with your purchase, we are not responsible for sudden changes in US policies or custom fees.
Damaged Shipments
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If your order arrives damaged, you must contact us within 48 hours of delivery.
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Please provide clear photos of the damaged item, materials item is wrapped in, clear label shown on box and overall packaging by emailing martirehome@gmail.com, so we can work towards a resolution.
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Broken items will be refunded if it was due to shipping suppliers fault.
Third-Party Shipments (Original Art Prints only, not Original Art)
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Original art prints are fulfilled by a third-party print-on-demand service and are subject to their shipping policies.
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We are not responsible for the shipment, tracking, or condition of these prints upon arrival.
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For any issues with print orders, please contact the third-party provider directly.